Warranty and Shipping

International Shipping

Svenzva Robotics is able to ship internationally to many locations outside the United States. For these shipments, it is the responsibility of the buyer to pay all customs duties and VAT from both the exporter and importer territories. Svenzva Robotics can both estimate the price of shipping and the landing cost of an international shipment. Please contact sales@svenzva.com if you would be interested in a price estimate.

Please note that our online shipping estimation tool integrated into our webstore is inaccurate or unable to estimate prices for international shipments.

Domestic Shipping

Shipping within the lower 48 states of the United States qualify for domestic shipping. Domestic shipping service is carried out through UPS and requires an adult signature for delivery confirmation. Shipping charges are the responsibility of the customer, and can be estimated using our online shipping estimation tool when products are in your cart.

30-Day Money Back Guarantee

If you are not satisfied with your product, you may return it within 30 days of receipt for a partial refund. A 10% re-stocking fee will apply. The product must be in its original packaging. Svenzva Robotics is not responsible for return shipping charges.

Warranty

Svenzva Robotics provides a one year warranty against manufacturer defects on products and materials manufactured by Svenzva Robotics. Items that are subject normal wear (e.g. springs) are not covered under this warranty and can instead be purchased on Svenzva Robotics’s online store as an accessory. Components that are not manufactured by Svenzva Robotics (e.g. motors) are not covered under this warranty and are covered by any original manufacturer warranty (if any).

Our motors are covered by their manufacturers separate warranty policy.  To view ROBOTIS’s Shipping, Returns, and Warranty Policy, click here.

This warranty will be voided if there is intentional or accidental damage to the product or its components, including but not limited to worn out gears, damaged motors or changes to motor firmware.